Thank you for shopping with cremez.com.

Please read this policy carefully before enrolling in any of our online courses or purchasing digital products from our website.

Digital Products (Non-Tangible & Irrevocable Goods)

All our offerings—including online baking classes, live workshops, video recordings, and downloadable recipe PDFs—are classified as non-tangible and irrevocable digital products.

Once your order is confirmed and access to the product is granted, we do not offer refunds, cancellations, or exchanges under any circumstances.

Before You Purchase

We strongly recommend reviewing all available course details, descriptions, and terms before completing your purchase to ensure the program meets your expectations.

Technical Assistance

If you experience any technical issues related to accessing the course, viewing recordings, or downloading recipe PDFs, please contact us. We are happy to assist and will make every reasonable effort to resolve the issue promptly.
Please note: Technical assistance does not constitute eligibility for a refund.

Contact Us

For any questions, concerns, or support related to your purchase, please reach out to us: sanjuspatisserie@gmail.com